Question 1

I have a question about the rules for playing Urban Gray Orc Game

Accepted Answer

We will be happy to answer any questions you have about the rules for playing Gray Orc Games.
 
First, please check our Errata Rules Updates on our Download page to see if that answers your question.
 
If not, please use our Contact form to send us your question.  We will normally respond within 48 hours.

Question 2

I have lost or damaged a piece in my game (card, meeple, tile, etc.) and I need to replace it. How can I do that?

Accepted Answer

Please Contact Us and describe as closely as possible what you are missing, including what set it comes from.  We have supplies of extra parts in stock and can normally send you a replacement for a very nominal charge.

Question 3

I purchased a new game and when I opened it, there was something missing or damaged. What should I do?

Accepted Answer

Please Contact Us and describe as closely as possible what you are missing, including what set it comes from.  Also, please let us know when you bought it and where you purchased it from.  We have supplies of extra parts in stock and can normally send you a free replacement within a few days.

Question 4

Can I just order an expansion set?

Accepted Answer

No. All expansion sets are designed to be used with the Cities and Suburbs Base Game and cannot be played as a stand-alone game.

Question 5

Do you ship internationally?

Accepted Answer

Currently, you can only order products from our website to be shipped to the USA or Canada.
 
Due to the variable shipping costs and the variety of tarriffs and customs, we only offer international shipping by special request. 
 
If you do not live in the USA or Canada and would like to purchase Urban Insanity, Please Contact Us and include your full mailing address and we will send you an estimate of what it would cost to ship the games to you.  Minimum product order for international orders (not including postage) is $149.

Question 6

Will you come to our town and bring Big Moe?

Accepted Answer

If you are interested in having us throw an event in your town, please contact us directly and we can see if we can make it happen!

Question 7

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 8

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 9

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

FREQUENTLY ASKED QUESTIONS